Frequently Asked Questions

 Ideally reservations should be made within 1-2 months of the desired party date. PLEASE NOTE: Rush fees apply for last minute bookings if we have availability. There is NO GUARANTEE that we can accommodate your event if it is requested 2 weeks before or within the 2 week window of the date requested. 

Depending on selected Package Upgrades and Guest Count, events may qualify as "last minute bookings" if booked within 2 weeks of event date.

 After we have confirmed your deposit or full payment, you are officially booked. We will get started on kreating and organizing,  everything needed for your event. We may be in touch via email with some questions regarding party preferences, but other than the occasional response, you're free to await your lavish event.

All events are held at the client's requested location.  We also only host events on the first level of multi-story buildings.

If staff feel unsafe or are made to feel uncomfortable by clients or guests at any time, they maintain the right to refuse service and or leave the premises and all monies will be forfeited.

 All package prices and contents/guest counts are firm and CANNOT be changed or substituted. However, you are welcome to customize an existing package by adding services or amenities listed under "Upgrade your Package!" 

A 50% non-refundable retainer fee is required to secure your party date and time.

Your date is not officially booked unless this payment is confirmed.

Please note your deposit payment (less tax) will be used towards the total cost of the party.

We accept party deposit payments using debit/credit card via Paypal (Profile Name: @glameventsdesignsjai) or you may request a PayPal Invoice. This payment is processed via PayPal's secure payment gateway. Remember, you DO NOT need to make a PayPal account to use this feature. You may use your debit or any other major credit card to make the payment. If you already have a PayPal account you may log in (if you wish) and pay through your existing account.

The deposit less tax is used towards the total party cost. Parties cancelled forfeit deposit, parties requesting to reschedule will be required to submit an additional $200.

Your deposit is considered non-refundable. However, your deposit (less tax) is used towards the total cost of the party. So, the "Remaining Balance" due 3 weeks prior to your party will be the "Total Cost of the Party" minus the "Party Deposit." 

The remaining balance for Craft and Tee-pee parties must be paid 2 weeks prior to the party date. The remaining balance for all other events are due 3 weeks before event date. If payments are not made by this time, a late fee of $100.00 will be charged  with remaining balance.  Payments may be made using a debit or credit card via Paypal (Profile Name:@glameventsdesignsjai) or Paypal invoice. Credit card fees apply.

No checks will be accepted at any time for any reason. 

Yes. This is because we purchase and transport items for each party in the amounts submitted. The amount of guests listed as your final count and/or listed on your party agreement is how many guests you will be charged for the event.

Payment for Craft and Tee-pee parties ONLY are due 2 weeks prior to scheduled party date. 

**All other event payments are due 3 weeks prior to event date. 

 A last minute booking time frame is any booking 2 weeks prior or within 2 weeks of event date requested. There will be additional fees for last minute bookings if it is confirmed that we can accommodate your requested date. The rush fee may also vary depending on the particular package choice and guest count size.

The average Rush Order fee starts at $100.

PLEASE NOTE ALL BOOKINGS THAT FALL UNDER "LAST MINUTE BOOKINGS" MUST BE PAID IN FULL BEFORE EVENT DATE IS CONFIRMED.
 

You do not need to purchase or provide anything that pertains to the party package booked. We will provide everything needed to complete each activity or service.

For craft and tee-pee parties ONLY, you only need to arrange for the refreshments, cake, favors, and if you choose any major wall or hanging decor. Unless you have upgraded your package to include the additional setup services. We only require clear access to the party space and hot water or electric outlets (if applicable to activity theme)!

*We do offer a variety of options under the UPGRADES list.*

FOR CRAFT  AND TEE-PEE PARTIES ONLY.

Staff will arrive usually 1-2 hours of before the official party start time to unload and set-up for your party. Upon arrival please have selected party space already clear, so staff may proceed with set-up as quickly as possible. Upon completion of services, staff will immediately begin to clean up and begin to exit the property. The clean up process is normally between 30-45 minutes depending on the package.

Arrival Times

ALL-INCLUSIVE: approx. 2-3 hours prior to start time

LAVISH EVENTS: 3 hours- or earliest arrival time alloted.

Although we love pets too, unfortunately they are the only guests not invited to the party, unless you have booked a party or set up for your furry friends.

Please keep all pets in their proper cages, tanks, or rooms and away from party space upon arrival and until departure. This is largely for sanitary purposes as well as the safety of your pet, the hostesses, and all guests.
 

We know each invited guest is very special and it can be hard to start a party without one, but due to the nature of our business we must start and finish all scheduled parties on time.

That being said you are allotted a certain amount of party service time. So, it is entirely your choice to either wait for your tardy guests or begin the party with those present. We strongly suggest starting the party at it's scheduled time and letting tardy guests join in the fun as they arrive. This is so that you don't risk running out of time to complete all services or activities with the guests present.

Upon availability a party may be extended the day of if necessary for an additional fee.

Every Additional Half Hour= $75

Must be paid immediately in full to continue services the day of.

"For Entertainment Purposes Only" means that all services provided are just that, a form of entertainment. 

 We have a strict no refund policy. As you have read many times stated throughout our website, we create custom handmade decor to fit any theme, color and special request from our clients. Our team gets started the day you book. In the event an emergency arises, we will try our best to reschedule your event to another date based on availability but this will have an additional cost. 

Payment for any treats ordered are to be PAID IN FULL . This payment is to be in full because it is put towards the supplies and to confirm your order is ready one the date it is requested.

Our team starts working on your order as it is placed, so any payment made for treats is NON-REFUNDABLE as this goes towards supplies and other things needed to fulfill your order.